How to resolve Network issues? How to Resolve DNS issues ? How to manage Assets ? How to manage angry users? How to know whcih issues are to be fixed on priprity? What is ITIL Process ? Whatis SLA,AHT,Metrics of service desk?

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To resolve network issues, DNS issues, manage assets, handle angry users, prioritize issues, understand ITIL process, and know SLA, AHT, and service desk metrics.

Network issues can be resolved by checking network cables, restarting routers, and checking network settings.
DNS issues can be resolved by flushing DNS cache, changing DNS server settings, and checking DNS configuration.
Assets can be managed by using asset management software, conducting regular audits, and tracking asset lifecycle.
Angry users can be managed by active listening, empathizing with their concerns, and providing timely updates on issue resolution.
Issues can be prioritized based on impact on business operations, urgency, and SLA agreements.
ITIL process is a set of best practices for IT service management.
SLA (Service Level Agreement) defines the level of service expected by the customer, AHT (Average Handling Time) measures the average time taken to resolve an issue, and service desk metrics track performance and efficiency of service desk operations.

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How to resolve Network issues? How to Resolve DNS issues ? How to manage Assets ? How to manage angry users? How to know whcih issues are to be fixed on priprity? What is ITIL Process ? Whatis SLA,AHT,Metrics of service desk?

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