Service Desk Engineer 1 Interview Questions and Answers

To resolve network issues, DNS issues, manage assets, handle angry users, prioritize issues, understand ITIL process, and know SLA, AHT, and service desk metrics.

• Network issues can be resolved by checking network cables, restarting routers, and checking network settings.

• DNS issues can be resolved by flushing DNS cache, changing DNS server settings, and checking DNS configuration.

• Assets can be managed by using asset management software, conducting regular audits, and tracking ...read more

To create a distribution list in O365, you can use the Exchange Admin Center or PowerShell.

• In Exchange Admin Center, go to Recipients > Groups and click on the '+' button to create a new distribution list.

• Provide a name, email address, and other details for the distribution list.

• Add members to the distribution list by clicking on the 'Add' button and selecting the desired users or groups.

• Alternatively, you can use PowerShell cmdlets like New-DistributionGroup to create a dist...read more

ServiceNow ticketing tool is a cloud-based platform that helps organizations manage and track their IT service requests and incidents.

• ServiceNow ticketing tool is used by IT service desks to receive, prioritize, and resolve customer issues.

• It allows users to create, update, and track tickets for various IT service requests and incidents.

• The tool provides a centralized platform for managing and assigning tickets to the appropriate teams or individuals.

• It offers features like a...read more

Active Directory is a directory service developed by Microsoft that provides centralized management of network resources.

• Active Directory is used to store and organize information about network resources such as users, computers, and printers.

• It allows administrators to manage and control access to these resources by assigning permissions and policies.

• Active Directory uses a hierarchical structure with domains, trees, and forests to organize and manage network resources.

• It su...read more