How would you manage a distributor who is yelling at you?

Question

Accepted Answer

Stay calm, listen actively, and address the distributor's concerns professionally to resolve the situation effectively.

Remain calm: Take a deep breath and avoid reacting emotionally to the shouting.
Listen actively: Allow the distributor to express their concerns fully without interruption.
Acknowledge their feelings: Validate their emotions by saying something like, 'I understand this is frustrating for you.'
Seek clarification: Ask open-ended questions to understand the root of their frustration, e.g., 'Can you explain what led to this issue?'
Provide solutions: Once you understand the problem, suggest actionable steps to resolve it, such as 'Let's work together to find a solution.'
Follow up: After the conversation, check in with the distributor to ensure the issue has been resolved and maintain a positive relationship.

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