Suppose it's your closing day, the date is March 30th, the last day of financial closing, and your customer failed to pay their EMI and died, and your manager is shouting at you "I still want his EMI". What would you do?

Question

Accepted Answer

In a challenging situation, prioritize empathy and compliance while seeking solutions for the customer's outstanding EMI.

Empathy: Acknowledge the customer's passing and express condolences to their family, showing compassion in a difficult time.
Legal Considerations: Understand the legal implications of collecting debt from a deceased person's estate and follow appropriate procedures.
Communication: Inform your manager about the situation, emphasizing the need for sensitivity and adherence to company policies regarding deceased accounts.
Explore Alternatives: Suggest exploring options such as contacting the estate executor or reviewing any insurance policies that may cover the debt.
Documentation: Ensure all communications and actions taken are well-documented for future reference and compliance with regulations.

Asked in Aadhar Housing Finance

Suppose it's your closing day, the date is March 30th, the last day of financial closing, and your customer failed to pay their EMI and died, and your manager is shouting at you "I still want his EMI". What would you do?

Top Collections Executive Interview Questions Asked at Aadhar Housing Finance

Interview Questions Asked to Collections Executive at Other Companies