What do you know about sales and customer service?

Question

Accepted Answer

Sales and customer service involve understanding customer needs, providing assistance, and promoting products or services.

Sales involves persuading customers to purchase products or services.
Customer service involves assisting customers with their inquiries, concerns, or complaints.
Sales and customer service require effective communication and problem-solving skills.
Building rapport and maintaining positive relationships with customers is crucial.
Upselling and cross-selling techniques can be used to increase sales.
Providing personalized recommendations based on customer preferences can enhance customer satisfaction.
Handling difficult customers or resolving conflicts is part of customer service.
Examples: A salesperson convincing a customer to buy a new smartphone. A customer service representative helping a customer troubleshoot a technical issue.

Accepted Answer

Sales and customer service involve understanding customer needs, providing assistance, and promoting products or services.
Sales involves persuading customers to purchase products or services.

Customer service involves assisting customers with their inquiries, concerns, or complaints.

Sales and customer service require effective communication and problem-solving skills.

Building rapport and maintaining positive relationships with customers is crucial.

Upselling and cross-selling techniques can be used to increase sales.

Providing personalized recommendations based on customer preferences can enhance customer satisfaction.

Handling difficult customers or resolving conflicts is part of customer service.

Examples: A salesperson convincing a customer to buy a new smartphone. A customer service representative helping a customer troubleshoot a technical issue.

Accepted Answer

Customer service  listen coustomer complaint & problems and resolve there issues  with patience

Accepted Answer

Hii. I am pavitra marathi. I am done my graduation in b. Com 2023 from dharwad university. I form uttar kannada. And i ready come to benglore. And i have good communication sikkils. And i am believe lering becouse i learing frok my past misteks and experience. I am fresher so i am ready to leran more and more skills

Accepted Answer

Customer service menas listing to customers complaint carefully and working to resolve their issues.

Asked in Radical Minds

What do you know about sales and customer service?

Interview Questions Asked to Customer Service Associate (Csa) at Other Companies