What is BPO . What is inbound outbound

Question

Accepted Answer

BPO stands for Business Process Outsourcing. Inbound refers to receiving calls while outbound refers to making calls.

BPO involves outsourcing non-core business functions to a third-party provider
Inbound refers to handling incoming calls from customers or clients
Outbound refers to making calls to customers or clients for sales or marketing purposes
Examples of BPO services include customer support, technical support, and data entry
Inbound call centers may handle customer inquiries, complaints, or support requests
Outbound call centers may conduct telemarketing, lead generation, or customer surveys

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