What is reactive problem management?

Question

Accepted Answer

Reactive problem management focuses on identifying and resolving incidents after they occur to minimize impact and prevent recurrence.

Incident Analysis: Involves investigating incidents to understand their root causes, such as analyzing a system failure to prevent future occurrences.
Trend Identification: Regularly reviewing incidents to identify patterns, like frequent server downtimes, which can lead to proactive measures.
Documentation: Keeping detailed records of incidents and resolutions helps in knowledge sharing and improving response strategies.
Collaboration: Engaging with different teams to gather insights and improve processes, such as involving developers in post-mortem discussions after a major outage.
Preventive Actions: Implementing changes based on findings, like upgrading software or hardware to address recurring issues.

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