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Five9
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About Five9
Founded in--
India Employee Count201-500
Global Employee Count--
Headquarters--
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Websitefive9.com
Primary Industry
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Compare Five9 with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | - based on 0 reviews | 3.3/5 based on 444 reviews | 4.7/5 based on 602 reviews | 3.2/5 based on 360 reviews |
Highly Rated for | - | No highly rated category | Company culture Skill development Work-life balance | No highly rated category |
Critically Rated for | - | Promotions Salary Job security | No critically rated category | Promotions Job security Work-life balance |
Primary Work Policy | - | Hybrid 53% employees reported | Work from office 74% employees reported | Work from office 73% employees reported |
Rating by Women Employees | - no rating available | 3.3 Average rated by 92 women | 4.0 Good rated by 58 women | 2.8 Poor rated by 54 women |
Rating by Men Employees | - no rating available | 3.3 Average rated by 328 men | 4.2 Good rated by 116 men | 3.1 Average rated by 252 men |
Job security | - Data not available | 3.0 Average | 4.7 Excellent | 2.8 Poor |
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Five9 Salaries
Product Manager
(1 salaries)
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₹24.2 L/yr - ₹30.9 L/yr
Five9 Jobs
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Five9 News
Finally, AI support that doesn’t require a tech degree to set up
- Freshworks unveiled the next generation of its Freddy Agentic AI Platform at the Refresh event, ushering in an era of AI agents that go beyond answering questions to actually resolving issues across various applications.
- The Freddy AI Agent Studio, a no-code platform, enables easy creation and deployment of autonomous AI agents, improving customer support efficiency.
- The AI agents are designed to handle tasks such as processing insurance claims, payroll updates, booking shipments, and more, freeing up human agents for more complex challenges.
- Freddy Agentic AI Platform helps teams shift from reactive to proactive approaches, offering speedy resolutions and actionable insights across industries like retail, travel, finance, and manufacturing.
- Enhancements include Freddy AI Agent Studio, Freddy AI Agent for email, Freddy AI Agent for unified search, Freddy AI Insights with root cause analysis, and Freddy AI Copilot upgrades.
- The Freddy AI Copilot acts as a force-multiplier for IT and customer service, assisting with clear replies, related issue connections, and documentation generation.
- The platform has been successful in empowering organizations with significant ticket deflection and productivity gains, as evidenced by real-world use cases like Hobbycraft, Bergzeit, Five9, and iPostal1.
- Industry experts recognize the shift towards agentic AI as a crucial evolution in support operations, offering mid-market organizations the opportunity to achieve autonomous resolution capabilities.
- Freshworks' Freddy Agentic AI Platform focuses on simplifying automation and delivering tangible business value to customers through a combination of no-code deployment and multi-model architecture.
- The democratization of agent deployment through simplified platforms enables operational efficiency gains for organizations with limited technical resources.
Dynamicbusiness | 16 Jun, 2025
Freshworks Upgrades Its AI Platform With Abilities to Create AI Agents and More
- Freshworks has enhanced its Freddy AI platform with new features to streamline automation in customer and employee service operations.
- Key updates include the introduction of Freddy AI Agent Studio, enabling the deployment of task-specific AI agents without the need for coding.
- The platform now offers capabilities in email support, knowledge search, IT insights, and AI copilot functions, empowering AI agents to autonomously handle tasks like issuing refunds and booking appointments.
- Businesses can train AI agents with unique skills using pre-built templates for actions like refund processing and order status checks.
- Freshworks' CTO mentioned the availability of templates and a Skill Builder feature to facilitate quick AI agent development.
- The Freddy Agentic AI platform supports multi-application workflows, autonomous email processing, and root cause analysis in IT operations, integrating with popular tools and supporting multiple languages.
- Utilizing models like GPT-4o and GPT-4o mini, the company aims to enhance context awareness and productivity for customers.
- Real-world success stories include Hobbycraft deflecting 30% of support requests, Bergzeit reducing ticket translation efforts by 75%, and iPostal1 automating over half of support queries.
- Five9 experienced significant time savings in IT operations with Freddy AI Copilot, saving 200 IT hours monthly.
- Freshworks is looking to expand integrations by considering collaboration with solutions like Salesforce and exploring interoperability through A2A protocols.
- The company offers training resources, partner programs, and professional services to drive adoption, with over 5,000 organizations already using Freddy AI.
Analyticsindiamag | 11 Jun, 2025
Babble Wins Five9 Partner Success Partner of the Year
- Babble is awarded Partner Success Partner of the Year in the 2024 Five9 Global Partner Awards.
- Five9 partners play a crucial role in the company's growth, with partner-influenced business accounting for over 80% of total new bookings.
- Babble has been recognized for their commitment to customer success and innovation in previous Five9 Global Partner Awards.
- Babble and Five9's partnership focuses on enabling outstanding customer experiences and driving cloud transformation.
Laketechnologies | 6 Feb, 2025
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Five9 FAQs
How many employees does Five9 have in India?
Five9 currently has approximately 200+ employees in India.
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