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Smart Call Center Solutions
3.2
based on 133 Reviews
Video summary
Company Overview
Company Locations
Working at Smart Call Center Solutions
Company Summary
Specializes in customer contact management and call center outsourcing, providing diverse solutions in various sectors globally.
Overall Rating
3.2/5
based on 133 reviews
11% below
industry average
Critically rated for
Promotions, Salary, Work satisfaction
Work Policy
Work from office
86% employees reported
Monday to Friday
46% employees reported
Strict timing
71% employees reported
No travel
61% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
7 employees reported
Cafeteria
6 employees reported
Professional degree assistance
3 employees reported
Child care facility
3 employees reported
View all benefits
About Smart Call Center Solutions
Founded in2015 (10 yrs old)
India Employee Count11-50
Global Employee Count201-500
India HeadquartersKolkata, India
Office Locations
--
Websitesmartcallcentersolutions.com
Primary Industry
Other Industries
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View in video summary
We bring the industry leader in web designing and development would deal with each and every problem of the brand making for your website. SEO or Search Engine Optimization today has evolved as an alternative to costly advertising, pay-per-click marketing, and the likes of such marketing tools. Being an expert at Call Center processing and management, we have years of experience in customer care management, Customer Contact Management.
We currently run several campaigns in our call center which include Pension Reviews, Holiday Sickness Claims, PPI, Personal Injury Claims, Life Insurance, and Funeral Plans. As an industry leader in Outsourcing Solutions, Worldwide Call Centers will guide you through all the options while helping you harness the power of outsourcing. With solutions in the United States, Canada, The Philippines, Africa, Latin America, The Asia Pacific Region, India, The Middle East, and Europe, we will connect you with confidence.
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Smart Call Center Solutions Ratings
based on 133 reviews
Overall Rating
3.2/5
How AmbitionBox ratings work?
5
43
4
21
3
18
2
12
1
39
Category Ratings
3.3
Work-life balance
3.1
Company culture
3.1
Skill development
3.0
Job security
3.0
Work satisfaction
2.8
Salary
2.7
Promotions
Smart Call Center Solutions is rated 3.2 out of 5 stars on AmbitionBox, based on 133 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Smart Call Center Solutions
based on 122 reviews
3.4
Rated by 38 Women
Rated 3.3 for Work-life balance and 3.3 for Company culture
3.1
Rated by 84 Men
Rated 3.3 for Work-life balance and 3.0 for Company culture
Work Policy at Smart Call Center Solutions
based on 14 reviews in last 6 months
Work from office
86%
Permanent work from home
14%
Smart Call Center Solutions Reviews
Top mentions in Smart Call Center Solutions Reviews
+ 5 more
Compare Smart Call Center Solutions with Similar Companies
|  Change Company |  Change Company |  Change Company | |
|---|---|---|---|---|
Overall Rating | 3.2/5 based on 133 reviews | 3.6/5 based on 414 reviews | 3.0/5 based on 597 reviews | 4.2/5 based on 559 reviews |
Highly Rated for |  No highly rated category | No highly rated category | No highly rated category | Skill development Salary Work-life balance |
Critically Rated for | Promotions Salary Job security | Salary | Salary Promotions Work satisfaction |  No critically rated category |
Primary Work Policy | Work from office 86% employees reported | Work from office 72% employees reported | Work from office 64% employees reported | Permanent work from home 63% employees reported |
Rating by Women Employees | 3.4 Average rated by 38 women | 3.4 Average rated by 97 women | 3.1 Average rated by 181 women | 4.1 Good rated by 206 women |
Rating by Men Employees | 3.1 Average rated by 84 men | 3.7 Good rated by 261 men | 2.9 Poor rated by 374 men | 4.2 Good rated by 303 men |
Job security | 3.0 Average | 3.5 Good | 2.9 Poor | 4.2 Good |
View more
Smart Call Center Solutions Salaries
Smart Call Center Solutions salaries have received with an average score of 2.8 out of 5 by 133 employees.
Customer Care Executive
(39 salaries)
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₹1 L/yr - ₹3 L/yr
HR Recruiter
(12 salaries)
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₹1 L/yr - ₹1.8 L/yr
Sales Executive
(11 salaries)
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₹1.3 L/yr - ₹2.3 L/yr
Customer Support Executive
(8 salaries)
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₹1.4 L/yr - ₹2.4 L/yr
Customer Service Executive
(8 salaries)
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₹1.6 L/yr - ₹6 L/yr
CCE
(7 salaries)
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₹1.1 L/yr - ₹2 L/yr
Quality Analyst
(7 salaries)
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₹1.5 L/yr - ₹2.4 L/yr
Team Manager
(6 salaries)
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₹2.4 L/yr - ₹4.5 L/yr
Senior Customer Service Executive
(6 salaries)
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₹1.6 L/yr - ₹3 L/yr
Content Writer
(5 salaries)
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₹1.9 L/yr - ₹2.9 L/yr
Smart Call Center Solutions Interview Questions
A SEO Executive was asked 7mo agoQ. What is keyword analysis?
A Customer Care Executive was asked Q. What do you know about BPO?
Smart Call Center Solutions Jobs
Popular Designations Smart Call Center Solutions Hires for
Customer Service Executive
Create job alerts
Intern
Create job alerts
Senior Customer Service Executive
Create job alerts
Customer Care Representative
Create job alerts
International BPO
Create job alerts
Customer Care Executive and Team Lead
Create job alerts
Popular Skills Smart Call Center Solutions Hires for
Current Openings
Smart Call Center Solutions Offices
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Smart Call Center Solutions FAQs
When was Smart Call Center Solutions founded?
Smart Call Center Solutions was founded in 2015. The company has been operating for 10 years primarily in the BPO sector.
Where is the Smart Call Center Solutions headquarters located?
Smart Call Center Solutions is headquartered in Kolkata.
How many employees does Smart Call Center Solutions have in India?
Smart Call Center Solutions currently has approximately 30+ employees in India.
Does Smart Call Center Solutions have good work-life balance?
Smart Call Center Solutions has a work-life balance rating of 3.3 out of 5 based on 100+ employee reviews on AmbitionBox. 52% employees rated Smart Call Center Solutions 3 or below, while 48% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Smart Call Center Solutions work-life balance reviews for more details.
Is Smart Call Center Solutions good for career growth?
Career growth at Smart Call Center Solutions is rated as poor, with a promotions and appraisal rating of 2.7. 52% employees rated Smart Call Center Solutions 3 or below on promotions / appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Smart Call Center Solutions promotions / appraisals reviews for more detailed insights.
What are the cons of working in Smart Call Center Solutions?
Working at Smart Call Center Solutions does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, salary & benefits and work satisfaction, based on 100+ employee reviews on AmbitionBox.
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