Technology Support Specialist Interview Questions and Answers

Testing an application without requirements

• Explore the application to understand its functionality

• Create test cases based on the observed behavior

• Use exploratory testing to uncover any hidden defects

• Collaborate with stakeholders to gather requirements if possible

• Consider industry standards and best practices for similar applications

Performance tuning involves optimizing system performance through analysis and adjustments to various components.

• 1. Identify Performance Metrics: Determine key performance indicators (KPIs) such as response time, throughput, and resource utilization.

• 2. Monitor System Performance: Use tools like performance monitors or profilers to gather data on system behavior under load.

• 3. Analyze Bottlenecks: Identify areas where performance lags, such as CPU, memory, disk I/O, or network ...read more

The OSI (Open Systems Interconnection) model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.

• The OSI model helps in understanding how data is transmitted over a network.

• Each layer has specific functions and interacts with adjacent layers.

• Examples of OSI layers include Physical, Data Link, Network, Transport, Session, Presentation, and Application layers.

Testing without requirements

• Identify the purpose of the system or application

• Create test cases based on common user scenarios

• Use exploratory testing to uncover issues

• Collaborate with stakeholders to gather requirements

• Consider industry standards and best practices

• Document any assumptions made during testing

I am ready to work with Janitri's white-labeled Chinese products, leveraging my tech support skills to ensure seamless integration.

• Familiar with various Chinese tech products and their specifications.

• Experience in troubleshooting and providing support for white-labeled devices.

• Ability to communicate effectively with clients about product features and usage.

• Knowledge of compliance and quality assurance in tech products.

The P2P process involves the complete cycle of purchasing goods and services, from requisition to payment.

• Initiation: A department identifies a need for goods/services and creates a purchase requisition.

• Approval: The requisition is reviewed and approved by the necessary authorities.

• Purchase Order: A purchase order is generated and sent to the supplier.

• Receipt of Goods/Services: The organization receives the ordered items or services.

• Invoice Processing: The supplier sends an i...read more

PR SAP Tcodes for Contract Function manage procurement contracts in SAP systems, facilitating efficient purchasing processes.

• Tcodes like ME31K (Create Contract) and ME32K (Change Contract) are essential for managing procurement contracts.

• ME33K (Display Contract) allows users to view contract details and terms.

• Contracts can be categorized as either 'Quantity Contracts' or 'Value Contracts' based on procurement needs.

• Using ME3L (Display Contracts by Vendor) helps in analyzing c...read more

Experienced in SAP ABAP and SAP HANA, focusing on development, data modeling, and performance optimization.

• Proficient in writing ABAP programs for data extraction and report generation, e.g., creating custom reports for sales data.

• Experience in developing and optimizing HANA views for real-time analytics, such as creating calculation views for financial data.

• Hands-on with debugging ABAP code using transaction codes like SE80 and SE38 to ensure efficient program execution.

• Impl...read more