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Hilton

4.2

based on 530 Reviews

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Hilton Guest Service Associate Reviews

Updated 25 Jun, 2025

Category Ratings

4.9

Skill Development

4.6

Job Security

4.3

Company Culture

4.3

Work-Life Balance

4.3

Work Satisfaction

4.1

Promotions

4.0

Salary

What employees say about Hilton?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

70% employees reported

Flexible timing

67% employees reported

No travel

56% employees reported

View more detailed insights

Gender based rating

4.9

Rated by Women

5 reviews

4.3

Rated by Men

7 reviews

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13 reviews found

Sort By: Popular

Guest Service Associate in Jaipur

Full Time

Front Office & Guest Services Department

5.0

updated on 13 Jul 2023

Likes

Opportunity for work

Dislikes

Team work

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Guest Service Associate in Bangalore / Bengaluru

Full Time

Operations Department

5.0

updated on 01 Feb 2018

Likes

Ambiance of the hotel and culture of working with each other.

Dislikes

All are the bengali are working and they have unity.. And we can't say anything to anyone. That I hate about the company.

Work Details

I'm waiter

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Guest Service Associate in Hyderabad / Secunderabad

Intern

Other Department

5.0

updated on 25 Jun 2025

Likes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Guest Service Associate in Bangalore / Bengaluru

Food & Beverage Department

4.0

updated on 18 Dec 2018

Likes

One of the great hotel companies in the world. HILTON is brand known for many firsts of Hospitality industry. Once they were the largest hotel group in the world. Marriott surprassed Hilton after billion dollar overtake of Starwood Hotel & resorts. The flagship luxury brand of HILTON Waldorf Astoria is among the best luxury chains of hotel known for its iconic property around the world CONRAD is brand meant for contemporary luxury...Read More

Dislikes

Work life balance

Work Details

Amazing experience great for a fresher to start the career

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Read Hilton Guest Service Associate Reviews based on locations

Guest Service Associate in Dubai

Front Office Department

1.0

updated on 04 Mar 2021

Likes

So what i will say i love to work with hilton But the way they have treated me in this pandemic was terrible its unexpected . They laid off i understand but they doing partiality wow ita great really .. Very very dissapointed .

Dislikes

Management were not sipporting only partiality

Work Details

That was good was means past now

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Nothing while this pandemic happen

Guest Service Associate in Bangalore / Bengaluru

Front Office & Guest Services Department

4.0

updated on 11 Jan 2020

Likes

Hilton gives you the opportunity to improve yourself more... they gives a good salary

Dislikes

The shift hour is much more ... 12 hours must for F&B service ... I think Hilton should take care of that ... because 12 hours mandatory shift is tooooo much Thank you

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Hilton.

Guest Service Associate in Bangalore / Bengaluru

F&B Service Department

5.0

updated on 10 Nov 2018

Likes

Staff co-ordination . Team work . Atmosphere. Cuntural activity. Food

Dislikes

Shift hours..

Work Details

I worked in service outlet. And I got experience from all the sub department In service.

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Guest Service Associate in Bangalore / Bengaluru

Housekeeping Department

5.0

updated on 14 Mar 2019

Likes

Good environment to build a career.

Dislikes

Not giving opportunity to take training about desk and minibar

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Guest Service Associate in Jaipur

front office Department

4.0

updated on 30 Jan 2018

Likes

they want me to learn the work . staff is so mpositive and supportive

Dislikes

no nthing

Work Details

Work days: Rotational Shift

accomodation for girls

Guest Service Associate in Mumbai

Front Office Department

5.0

updated on 15 Sep 2022

Likes

Work culture team management learning scope

Dislikes

nothing specific as such to mention

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

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HQ - Mclean, Virginia, United States (USA)

Hospitality

1k-5k Employees (India)

People also ask about Hilton's Guest Service Associates

Is Hilton a good place to work for Guest Service Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.3 out of 5 from over 13 employee reviews, it's clear that most guest service associates have a positive experience working at Hilton. Skill development holds the highest rating at 4.9, while salary & benefits is rated the lowest amongst all factors at 4.0.

Does Hilton pay their Guest Service Associates well?

According to AmbitionBox reviews, Hilton guest service associates rate their salary and benefits at 4.0 out of 5, based on 13 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Hilton is generally seen as a place that values and rewards its workforce fairly. You can know more about Hilton's guest service associates salaries here

How is the work culture at Hilton for Guest Service Associates?

Work culture at Hilton for guest service associates is rated 4.3 out of 5 by 13 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Hilton.

How is the job security at Hilton for Guest Service Associates?

Based on 13 reviews on AmbitionBox, Hilton's guest service associates rate job security at 4.6 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Hilton, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

Hilton Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 Hilton reviews submitted by Hilton employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Hilton is the right company for you. 70% of employees reported the working days at Hilton as Rot...