How do you manage angry customers?

Question

Accepted Answer

Managing angry customers requires empathy, active listening, and effective problem-solving to restore their trust and satisfaction.

Listen actively: Allow the customer to express their feelings without interruption. For example, say, 'I understand you're upset, please tell me more.'
Empathize: Acknowledge their frustration. You might say, 'I can see why this situation is frustrating for you.'
Apologize sincerely: A simple apology can go a long way. For instance, 'I'm sorry for the inconvenience this has caused you.'
Offer solutions: Provide options to resolve the issue. For example, 'We can either refund your purchase or replace the item.'
Follow up: After resolving the issue, check back with the customer to ensure their satisfaction. For instance, 'I wanted to follow up and see if everything is okay now.'

Accepted Answer

I will stay calm and let them speak clearly 
And I didn't take it personally revenge or angry

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