How do you handle customers?

Question

Accepted Answer

Effective customer service involves active listening, empathy, and timely responses to ensure customer satisfaction.

Listen actively to understand customer needs. For example, repeat back what they say to confirm understanding.
Show empathy by acknowledging their feelings. If a customer is frustrated, say, 'I understand how that can be upsetting.'
Provide timely responses. If a resolution takes time, keep the customer updated on progress.
Personalize interactions. Use the customer's name and reference previous interactions to build rapport.
Follow up after resolving an issue to ensure satisfaction. A simple call or email can make a big difference.

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