How do you manage a customer?

Question

Accepted Answer

Effective customer management involves communication, empathy, and problem-solving to ensure a positive experience.

Establish clear communication: Regularly update customers about their bookings and any changes.
Provide personalized service: Remember customer preferences to enhance their experience, like room type or dietary needs.
Handle complaints promptly: Address issues quickly, such as a room not meeting expectations, to maintain customer satisfaction.
Gather feedback: Use surveys post-stay to understand customer experiences and improve services.
Train staff in customer service: Ensure all team members are equipped to handle inquiries and provide assistance.

Accepted Answer

Being patience and proper explain protlofilo of policy

Accepted Answer

Customer is God so whatever he says is right and we can try to put our view if necessary and try to fulfill the demand based on agreed terms

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