Asked in ICICI Bank and 5 others
If a customer is dissatisfied with your service and criticizing it, how would you approach the situation?
AnswerBot
1y
I would handle the frustrated customer by actively listening, empathizing, and finding a solution to their problem.
Stay calm and composed
Listen actively to the customer's concerns
Empathize with the cu...read more
Sana
1y
Firstly I'll introduced my self and say positive talks to customers and say them to first be calm and then say all yours problems I'm only for them only for solving all their probleme, and i hope can ...read more
Brhampal Singh
1y
I will lift call
I wish the customer good morning sir. Have nice day I will listen customer about that I will patient I will give solution
Saloni Kohli
1y
In this situation i will remain calm ,speak politely and try to understand what's the matter.
I give them chance to talk and understand the point of view of customer and seek a solution
Anonymous
1y
First of all i will apologize him for any inconvenience caused by him. Then I would like to ask a pertinent question to establish the cause of the problem.Analysing the problem well and help to solve ...read more
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