NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction. NPS is calculated by asking customers how likely they are to recommend a company, product, or service to others on a scale of 0-10. Promoters are customers who score 9-10, Passives score 7-8, and Detractors score 0-6. NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. A high NPS indicates strong customer loyalty and satisfaction, while a low NPS may indicate areas for improvement. For example, if 60% of customers are Promoters and 20% are Detractors, the NPS would be 40 (60% - 20% = 40).

NPS stands for Net Promoter Score. It's a widely used metric to measure customer satisfaction and loyalty towards a company, product, or service. How is NPS calculated? NPS is calculated by asking customers one simple question: "On a scale of 0-10, how likely are you to recommend our company/product/service to a friend or colleague?" Respondents are then categorized into three groups: 1. *Detractors* (0-6): Unhappy customers who are unlikely to recommend. 2. *Passives* (7-8): Satisfied customers who are moderately likely to recommend. 3. *Promoters* (9-10): Loyal customers who are very likely to recommend.

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What is NPS?

AnswerBot

9mo

NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.

NPS is calculated by asking customers how likely they are to recommend a company, product, or service to o...read more

Subhas Chalawadi

19d

NPS stands for Net Promoter Score. It's a widely used metric to measure customer satisfaction and loyalty towards a company, product, or service. How is NPS calculated? NPS is calculated by asking cus...read more