What is Outlook 365,0nline Archive, Difference between OST and PST, Path of PST, Different between Incident and Service request.

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Outlook 365, Online Archive, OST vs PST, Path of PST, Incident vs Service Request

Outlook 365 is a cloud-based email service by Microsoft
Online Archive is a feature in Outlook 365 that allows users to store old emails in the cloud
OST is an offline Outlook data file used for cached Exchange mode
PST is a personal data file used to store Outlook data locally
The default path of PST is C:\Users\\Documents\Outlook Files
An incident is an unplanned interruption to an IT service, while a service request is a request for a new IT service or change to an existing one