Sysnet Global Technologies Interview Questions and Answers

Adapter voltage can be checked using a multimeter

• Use a multimeter set to the voltage measurement function

• Connect the positive lead of the multimeter to the positive terminal of the adapter

• Connect the negative lead of the multimeter to the negative terminal of the adapter

• Read the voltage displayed on the multimeter

• Ensure the voltage matches the rated voltage of the adapter

BSOD stands for Blue Screen of Death, indicating a system error. No power means the device is not receiving power, while no post means the device is not passing the Power-On Self Test.

• BSOD is a blue screen error displayed by Windows operating systems when a critical system error occurs.

• No power indicates that the device is not receiving any power supply.

• No post refers to the device not passing the Power-On Self Test du...read more

To check if an SMPS is faulty, you can perform various tests and inspections.

• Check for any physical damage or burning marks on the SMPS

• Use a multimeter to test the output voltage of the SMPS

• Check for any unusual noises or smells coming from the SMPS

• Inspect the capacitors for any signs of bulging or leaking

• Test the SMPS with a known working device to see if it powers on properly

A network is a collection of interconnected devices that communicate and share resources with each other.

• Networks can be wired (using cables) or wireless (using radio waves).

• Examples of networks include local area networks (LANs) and wide area networks (WANs).

• Devices in a network can include computers, printers, servers, and routers.

• Networks enable resource sharing, such as file sharing and internet access.

A highly secure topology minimizes vulnerabilities and enhances data protection through layered security measures.

• Use of firewalls to create a barrier between trusted and untrusted networks.

• Implementation of a DMZ (Demilitarized Zone) for public-facing services.

• Utilization of VPNs (Virtual Private Networks) for secure remote access.

• Segmentation of networks to limit access and reduce attack surfaces.

• Regular updates and ...read more

Windows 10 requires specific hardware to ensure optimal performance and compatibility with features.

• Processor: 1 GHz or faster with at least 2 cores on a compatible 64-bit processor.

• RAM: Minimum of 4 GB for 64-bit systems; 2 GB for 32-bit systems.

• Storage: At least 64 GB of available storage for installation.

• Graphics: DirectX 9 or later with a WDDM 1.0 driver.

• Display: A display larger than 9 inches with a resolution of ...read more

Yes, troubleshooting involves identifying and resolving issues in a systematic manner.

• Troubleshooting is the process of identifying and resolving problems or issues.

• It involves gathering information about the issue, analyzing the data, and finding a solution.

• Common troubleshooting techniques include isolating the problem, testing possible solutions, and implementing fixes.

• Examples of troubleshooting tasks include fixin...read more

I have extensive experience in IT customer support, focusing on troubleshooting, user training, and enhancing customer satisfaction.

• Over 5 years of experience in IT support roles, assisting users with hardware and software issues.

• Successfully resolved over 90% of support tickets on the first call, improving efficiency.

• Conducted training sessions for new software implementations, leading to a 30% reduction in user error...read more

I expect support, growth opportunities, and a collaborative environment to thrive as an IT Customer Support Engineer.

• Clear communication: Regular updates on company goals and changes help me align my work with the team's objectives.

• Professional development: Opportunities for training and certifications, like ITIL or CompTIA, to enhance my skills.

• Supportive team culture: A collaborative environment where team members sh...read more