IT Helpdesk Coordinator

IT Helpdesk Coordinator Interview Questions and Answers

Updated 27 Jul 2025

Asked in Sysnet Global Technologies

3d ago

Q. What is Outlook 365,0nline Archive, Difference between OST and PST, Path of PST, Different between Incident and Service request.

Ans.

Outlook 365, Online Archive, OST vs PST, Path of PST, Incident vs Service Request

Outlook 365 is a cloud-based email service by Microsoft
Online Archive is a feature in Outlook 365 that allows users to store old emails in the cloud
OST is an offline Outlook data file used for cached Exchange mode
PST is a personal data file used to store Outlook data locally
The default path of PST is C:\Users\\Documents\Outlook Files
An incident is an unplanned interruption to an IT service, while...read more

Asked in Sysnet Global Technologies

1d ago

Q. What is VPN, Difference between IP address and Mac address,how to troubleshoot of VPN and Outlook?

Ans.

VPN is a secure connection to a network over the internet. IP address is a unique identifier for devices on a network, while MAC address is a unique identifier for network interfaces.

VPN allows remote access to a network through a secure connection
IP address is used to identify devices on a network and can be dynamic or static
MAC address is a unique identifier for network interfaces and is assigned by the manufacturer
To troubleshoot VPN, check network connectivity, firewall s...read more