What is the difference between BPO and KPO?

Question

Accepted Answer

BPO focuses on business processes while KPO focuses on knowledge-based processes.

BPO involves outsourcing of non-core business processes like customer support, HR, and accounting.
KPO involves outsourcing of knowledge-based processes like research and development, data analysis, and market research.
BPO is more transactional in nature while KPO requires specialized skills and expertise.
BPO is generally considered to be a low-cost option while KPO is a higher value-added service.
Examples of BPO include call centers and data entry services while examples of KPO include legal research and financial analysis.

Accepted Answer

BPO refers to outsourcing non-primary activities to the third-party service provider for service to decrease the company's cost and increase productivity and efficiency. On the other hand, KPO refers to outsourcing highly skilled personnel to transfer or assign knowledge and processes to another company.

Accepted Answer

BPO refers to outsourcing non-primary activities to the third-party service provider for service to decrease the company's cost and increase productivity and efficiency. On the other hand, KPO refers to outsourcing highly skilled personnel to transfer or assign knowledge and processes to another company.

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What is the difference between BPO and KPO?

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