Oracle Service Cloud Senior Consultant - FTE

Applications Software Technology (AST), an IBM company was founded on one simple thought, to put our people and our customers first, and you can never lose. AST is a globally recognized award-winning full-service enterprise systems integrator, serving clients in the Public and Commercial Sectors for over 27 years. Clients look to AST for leadership and assistance in systems integration, business process redesign, project management, systems administration, and training. From on-premises applications to modern cloud technology, AST s services encompass all aspects of Enterprise Resource Planning, Business Intelligence, Enterprise Performance Management, Customer Experience, and Middleware. AST also offers flexible Managed Services, supporting the needs of over 200 Public Sector and Commercial customers around the globe. If youre someone with energy, drive, and creativity, AST is the place for you.

Why should you join AST

At AST, people are at the center of everything we do, and we work to provide you with benefits beyond a paycheck. We strive to develop and recognize our people at all levels and give them the rewards they deserve. We offer full benefits including medical and life insurance. Our corporate culture is our competitive advantage. We offer equal growth opportunities across the organization and provide an engaging and nurturing environment, creating highly collaborative teams. We practice open and transparent communication and provide immense support to your work-life balance with Hybrid working model.

If youre someone with energy, drive, and a passion for innovation, you will be surrounded by like minds at AST. We are Oracle Platinum Partners, who strive every day to be the best at what we do.

Currently, we are looking for a talented Oracle Service Cloud Senior resource to join our team.

What Youll Do:

• Responsible for the functional specification, technical design, implementation, and support of Oracle Service Cloud Solutions.
• Work on building CPMs, Custom Scripts and other integrations with Oracle Integration Cloud and Visual Builder Cloud Service
• Provide subject matter expertise on industry-based Service processes, SLA/milestone configuration, Business Rules, Workspaces, Analytics etc.
• Able to set up the system to meet the desired business process and requirements.

What You Bring:

• 5+ years in Oracle Service Cloud, Field Service consulting in implementation across multiple clients and solution offerings
• Strong experience in Web Services XML Technologies (SOAP, REST, WSDL, XML, OAuth, JWT)
• Extensive working experience in Agent Desktop, Workspaces & Workflows, CPM
• Strong knowledge in Business Rules, UI customization, Analytics, Custom Objects, ROQL.
• Strong knowledge of Connect PHP and JavaScript is a must.
• Strong experience in implementing Service Cloud Using the Agent Browser User Interface for End Users.
• Should be Oracle Service Cloud Trained / Certified with understanding of Oracle Service Cloud architecture.
• Experience in Interface Development and CRM Integrations including usability, accessibility testing and validation.
• Familiarity with CSS / HMTL to help with UI development.

Statement of Non-Discrimination: We value global diversity and are committed to building a diverse and inclusive workplace where we learn from each other. AST is proud to be an equal opportunity employer, making all employment decisions, including recruiting, hiring, training, and promoting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic or classification protected by law.

#LI-DNI

Applications Software Technology (AST), an IBM company was founded on one simple thought, to put our people and our customers first, and you can never lose. AST is a globally recognized award-winning full-service enterprise systems integrator, serving clients in the Public and Commercial Sectors for over 27 years. Clients look to AST for leadership and assistance in systems integration, business process redesign, project management, systems administration, and training. From on-premises applications to modern cloud technology, AST s services encompass all aspects of Enterprise Resource Planning, Business Intelligence, Enterprise Performance Management, Customer Experience, and Middleware. AST also offers flexible Managed Services, supporting the needs of over 200 Public Sector and Commercial customers around the globe. If youre someone with energy, drive, and creativity, AST is the place for you.

Why should you join AST

At AST, people are at the center of everything we do, and we work to provide you with benefits beyond a paycheck. We strive to develop and recognize our people at all levels and give them the rewards they deserve. We offer full benefits including medical and life insurance. Our corporate culture is our competitive advantage. We offer equal growth opportunities across the organization and provide an engaging and nurturing environment, creating highly collaborative teams. We practice open and transparent communication and provide immense support to your work-life balance with Hybrid working model.

If youre someone with energy, drive, and a passion for innovation, you will be surrounded by like minds at AST. We are Oracle Platinum Partners, who strive every day to be the best at what we do.

Currently, we are looking for a talented Oracle Service Cloud Senior resource to join our team.

What Youll Do:

• Responsible for the functional specification, technical design, implementation, and support of Oracle Service Cloud Solutions.
• Work on building CPMs, Custom Scripts and other integrations with Oracle Integration Cloud and Visual Builder Cloud Service
• Provide subject matter expertise on industry-based Service processes, SLA/milestone configuration, Business Rules, Workspaces, Analytics etc.
• Able to set up the system to meet the desired business process and requirements.

What You Bring:

• 5+ years in Oracle Service Cloud, Field Service consulting in implementation across multiple clients and solution offerings
• Strong experience in Web Services XML Technologies (SOAP, REST, WSDL, XML, OAuth, JWT)
• Extensive working experience in Agent Desktop, Workspaces & Workflows, CPM
• Strong knowledge in Business Rules, UI customization, Analytics, Custom Objects, ROQL.
• Strong knowledge of Connect PHP and JavaScript is a must.
• Strong experience in implementing Service Cloud Using the Agent Browser User Interface for End Users.
• Should be Oracle Service Cloud Trained / Certified with understanding of Oracle Service Cloud architecture.
• Experience in Interface Development and CRM Integrations including usability, accessibility testing and validation.
• Familiarity with CSS / HMTL to help with UI development.

Statement of Non-Discrimination: We value global diversity and are committed to building a diverse and inclusive workplace where we learn from each other. AST is proud to be an equal opportunity employer, making all employment decisions, including recruiting, hiring, training, and promoting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic or classification protected by law.