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36 ACKO Jobs
Training Specialist
ACKO
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
JOB DESCRIPTION: TRAINER
Competencies and Skills Required:
- Graduate / undergraduate with overall 4+ yrs experience of working as a trainer in a domestic/international contact centre
- Proficient in Ms Office, Ms Excel, Ms PowerPoint
- Excellent communication & Presentation skills
- Ability to develop/build training content
- Good interpersonal skills
- Candidate should possess excellent oral and written communication & presentation skills.
- Excellent communications skills - written and verbal for English language and only verbal for Hindi language
- Should have handled both communication & process related training.
- Previous experience on handling/exposure to decision tree tools such as - Zingtree, etc are an added advantage.
Responsibilities:
- Conduct new hire training and On the Job Training
- Build training modules for New joinees behavioural skills, soft skills and quality training
- Organize, Plan and Implement monthly cyclic activities including refresher training, monthly tests and call monitoring
- Liaison with the Quality and Operations to identify, screen and execute process improvement plans
- Plan and improve training workshops and projects to monitor and groom poor performers
- Ability to execute training tasks/ assignment on short notice
- Interested to deliver and contribute towards process improvement
- Training Content Writing
Employment Type: Full Time, Permanent
Read full job description
What people at ACKO are saying
Rating based on 1 Training Specialist
review
Anonymous · Teaching & Training
in Bangalore / Bengaluru
Likes
Everything is good in Acko
- Salary - Good
+6 more
Dislikes
Nothing to dislike as such
Training Specialist salary at ACKO
reported by
6
employees
with 2-8
years exp.
₹7
L/yr - ₹9.7
L/yr
17%
more
than the average Training Specialist Salary in India
View more details
What ACKO employees are saying about work life
based on 553 employees
Flexible timing
Monday to Friday
No travel
Day Shift
ACKO Benefits
Submitted by Company
Cafeteria 
Work From Home Team Outings Education Assistance Soft Skill Training
Submitted by Employees
View more benefits 
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