RTR Process Specialist

**LOCATION - NORTH BANGALORE**

Shift hours: US hours

Role & responsibilities

• Lead the review of journal entries, balance sheet reconciliations, and other processes performed by the RTR team to ensure these tasks are being done correctly, with proper support and per policy if applicable.
• Develop a process to continually audit these processes to ensure adherence to ADM standards on these tasks.
• Create comprehensive work instructions, and DTPs to document business processes accurately.
• Identify opportunities to standardize and automate highly repetitive tasks based on business priorities.
• This resource must have a proactive approach to problem solving and working with cross functional team members in finance and other functions such as Divisions, Operations and Information systems to make cross functional end to end processes more efficient for ADM by saving thousands of hours by automating processes
• Drive standardization of global RTR end-to-end processes and provide recommendations for ownership and positioning of key processes across RTR.
• Defining end-to-end processes and leveraging key tools such as Lean, Six Sigma, process control, and root cause analysis to meet business objectives.
• Maintain, review, and control process documentation to ensure it is up-to-date and compliant with company standards.
• Train employees and stakeholders on the use and importance of process documentation.
• Socialize process documentation across various levels of the organization to ensure understanding and adherence.
• Collaborate with cross-functional teams to gather requirements and translate those into improved process solutions
• Collaborate with cross-functional teams to identify process improvement opportunities.
• Drive simplification, process improvement and automation.
• Provide reporting on key KPIs.
• Ensure all process documentation is stored and managed in a centralized repository.
• Monitor and report on the effectiveness of process documentation and training programs.

Preferred candidate profile

• Candidate should be okay with US shift hours.
• Understanding of typical GBS processes, including RTR, PTC, STP, HR, IT, among others.
• Knowledge of best practices specific to improving efficiency and service quality in an GBS.
• Experience working with Quality Management Systems such as ISO 9001:2015 or similar frameworks.
• Experience with continuous improvement methodologies such as Lean Six Sigma, Kaizen, PDCA, among others.
• Ability to identify and prioritize opportunities for improvement in operational processes and implement effective changes.
• Proven ability to lead continuous improvement projects, from diagnosis through implementation and monitoring.
• Experience in project management using agile or traditional methodologies.
• Ability to lead cross-functional teams and motivate them towards common goals.
• Skill in influencing stakeholders at all levels of the organization to implement changes.
• Excellent verbal and written communication skills, capable of presenting complex analyses clearly and concisely.
• Ability to adapt communication style for different audiences, from technical staff to executives.
• Focus on achieving set goals and objectives, with the ability to manage multiple projects simultaneously.
• Commitment to delivering high-quality results within specified deadlines.
• Bachelors degree in related field such as Accounting, Business Administration or equivalent work experience preferred. Postgraduate studies or certifications in Lean Six Sigma and/or Project Management are valued
• Minimum of 5 to 8 years in similar roles, preferably in a Global Business Services environment
• Ability to adapt to rapid and emerging changes in the business and technological environment.
• Commitment to high ethical standards and personal integrity.
• Proven experience in process documentation, process mapping, and conducting process discovery sessions.
• Strong understanding of business processes and process improvement methodologies, Quality Management System experience a plus.
• Proficiency in using process mapping tools and software.
• Ability to work independently and collaboratively in a team environment.
• Strong attention to detail and organizational skills.
• Experience in training and socializing process documentation is a plus.
• Proven track record of successfully implementing continuous improvement initiatives and performance in complex organizations.