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13 Anthology Jobs
Senior Support Analyst
Anthology
posted 4 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Description
Global Support Specialist
Bangalore, India
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
Primary responsibilities will include:
- Provid ing Level 1/Level 2 product support to customer issues
- Investigat ing , resolv ing , and provid ing root cause analysis on reported application issues
- Us ing SQL scripts for creating queries and troubleshooting stored procedures
- Us ing SQL profiler to identify the root cause
- Effectively communicat ing timely updates to customers through appropriate incident tracking tools
- Quickly establish ing rapport, gain ing and maintain ing credibility with diverse audiences
- Coordinat ing between customers, development team and internal support teams while working on customer issues. Efficiently coordinat ing with the internal and external stakeholders
- Work ing with the customers to gather product requirement, analyz ing and document ing before it is passed on to the product management team for next steps
- Escalat ing issues as and when needed to Level II/Level III analysts or with the development teams for resolutions
- Follow ing established guidelines and industry best practices to resolve customer issues
The Candidate:
Required skills/qualifications:
- Should have a minimum of 0- 2 years of experience in application support
- Willingness to work night shifts
- Strong written and oral communication skills
- Good documentation skills and ability to communicate with the customer in a professional manner
- Fluency in written and spoken English
Employment Type: Full Time, Permanent
Read full job description
What people at Anthology are saying
Rating based on 6 Senior Support Analyst
reviews
Anonymous · Engineering - Software & QA
in Bangalore / Bengaluru
Likes
Only thing is there is no work pressure
Dislikes
Worst work culture can’t expect more from this company
Senior Support Analyst salary at Anthology
reported by
63
employees
with 2-4
years exp.
₹4.9
L/yr - ₹8.1
L/yr
42%
less
than the average Senior Support Analyst Salary in India
View more details
What Anthology employees are saying about work life
based on 219 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Anthology Benefits
View more benefits
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