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13 Anthology Jobs
Amazon Connect Architect
Anthology
posted 4 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We re looking for an experienced Amazon Connect Expert to join our team and help design, configuration, and integration of advanced contact center solutions using Amazon Connect- The ideal candidate has deep technical knowledge of Amazon Connect and its ecosystem, and is skilled in creating comprehensive documentation, including user-friendly step-by-step guides for end users and technical teams- You ll play a key role in helping us build modern, scalable, and efficient customer service experiences that integrate seamlessly with internal systems and third-party platforms-
Primary responsibilities will include:
Amazon Connect Architecture Configuration
- Designing, configuring, and maintaining Amazon Connect environments, including contact flows, routing profiles, hours of operation, and agent experience
- Building and optimizing Lex bots, Lambda functions, and Amazon Connect Tasks
Integration Automation
- Integrating Amazon Connect with CRMs (e-g-, Salesforce, HubSpot), ticketing platforms (e-g-, ServiceNow, Zendesk), and internal tools via APIs, AWS Lambda, EventBridge , S3, DynamoDB, etc
- Developing automation scripts and workflows to streamline operations and reduce manual work
Documentation Guides
- Creating step-by-step guides, user manuals, knowledge base articles, and training materials for various stakeholders (agents, supervisors, developers)
- Maintaining documentation for architecture diagrams, integration patterns, and deployment processes
Project Leadership Support
- Leading or collaborating on the implementation of new contact center features and migrations
- Troubleshooting issues, monitoring performance, and ensuring high availability and compliance with SLAs
Collaboration Enablement
- Working closely with business stakeholders, engineers, and IT teams to translate contact center needs into scalable Amazon Connect solutions
- Training and mentoring internal teams on best practices, configuration, and ongoing support
The Candidate:
Required skills/qualifications:
- E xperience with Amazon Connect , including complex setups and integrations (at least 3 year preferred)
- Deep understanding of AWS services commonly used with Connect (Lambda, S3, Lex, DynamoDB, CloudWatch, etc-)
- Hands-on experience integrating Amazon Connect with CRMs and third-party platforms
- Strong documentation skills ability to write clear, concise, and visually helpful step-by-step instructions
- Familiarity with contact center metrics, KPIs, and customer experience best practices
- Experience with scripting or coding in Python, JavaScript, or Node-js is a plus
- AWS certification (especially in Connect or Solutions Architect) is a plus
- Fluency in written and spoken English at CEF C1 level or above
Preferred skills/qualifications:
- Experience with Amazon Connect Cases, Wisdom, Tasks, and Contact Lens
- Understanding of TCPA compliance and secure call handling
- UI/UX understanding for agent and customer interfaces
- Experience working in regulated industries (e-g-, healthcare, finance, Education)
Employment Type: Full Time, Permanent
Read full job description
What people at Anthology are saying
Architect salary at Anthology
reported by
1
employee
with 20
years exp.
₹39.6
L/yr - ₹50.6
L/yr
72%
more
than the average Architect Salary in India
View more details
What Anthology employees are saying about work life
based on 219 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Anthology Benefits
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