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Customer Service / International Voice Process Professional
Apexon
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Shift Timing: US/UK Shift Timings /Night Shifts/Day Shifts/Rotational Shifts
Job Description
We are looking for a dynamic and customer-focused Customer Executive to join our International Voice Process team. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a passion for delivering outstanding customer service.
Key Responsibilities
Job Description
We are looking for a dynamic and customer-focused Customer Executive to join our International Voice Process team. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a passion for delivering outstanding customer service.
Key Responsibilities
- Handle inbound and outbound calls from international customers.
- Address customer inquiries, complaints, and support issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Ensure customer satisfaction by providing effective solutions.
- Meet performance targets and adhere to quality standards.
- Requirements:
- 2 months to 2 years of experience in a BPO or customer service role.
- Excellent verbal communication skills in English.
- Ability to work in a fast-paced environment and multitask effectively.
- Willingness to work in the Night shift.
- Positive attitude and customer-first approach.
- Supportive and collaborative work environment.
- Training and development programs to enhance your skills.
Employment Type: Full Time, Permanent
Read full job description
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Flexible timing
Monday to Friday
No travel
Day Shift
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