E-commerce & Quick Commerce Manager

Job Title: E-commerce & Quick Commerce Manager

Location: Delhi/Noida
Department: Digital & E-commerce
Reporting To: Head Digital Strategy / Director Business Development
Industry: FMCG - Personal Care, Healthcare, Oral Care

Role Summary

We are looking for a performance-driven, detail-oriented professional to manage all aspects of our brand presence across E-commerce (Amazon, Flipkart, JioMart, etc.) and Quick Commerce platforms (Blinkit, Zepto, Instamart, etc.).

This role includes product listing, inventory & pricing management, campaign execution, and performance optimization. The candidate will work cross-functionally with internal teams (sales, operations, design, content) to ensure consistent growth and performance across all platforms.

Key Responsibilities

Platform Listing & Hygiene

• Manage product listing creation, uploads, and optimizations across Amazon, Flipkart, Jiomart, Blinkit, Zepto, etc.
• Ensure listing content, images, keywords, SEO, pricing, and A+ content are up to date.
• Handle variations, combos, and pack-wise SKUs for different platforms.

Inventory & Order Coordination

• Coordinate with supply chain & warehouse for real-time inventory availability.
• Ensure no stockouts or overstocking on key platforms.
• Track daily orders, dispatch, returns, and SLA compliance.

Campaigns & Promotions

• Plan and execute promotional activities (coupons, deals, paid visibility slots, etc.).
• Coordinate banner placements and in-app campaigns with platform managers.
• Monitor budgets, campaign performance, and ROAS.

Performance Tracking & Reporting

• Track daily/weekly/monthly sales, platform analytics, CTR, conversion rates, and customer ratings.
• Prepare detailed performance reports with insights and action points.
• Maintain pricing parity, discounting strategy, and competitor benchmarking.

Coordination & Escalation

• Act as the single point of contact between platform account managers and internal teams.
• Resolve platform-related escalations including claims, returns, and feedback issues.
• Ensure platform compliance with category guidelines and updates.

Quick Commerce Focus

• Optimize for speed-led platforms (Blinkit, Zepto) pack sizes, delivery readiness, and last-mile planning.
• Innovate around merchandising, quick turnaround SKUs, and regional demand.

Key Skills & Experience

Must-Have

• 2 to 5 years of experience in e-commerce/quick commerce management in FMCG or consumer goods.
• Strong working knowledge of seller central tools, brand portals, and analytics dashboards.
• Experience managing listings and performance end-to-end across 3 or more platforms.
• Familiarity with platform-specific policies, margins, and promotion mechanics.
• Proficient in Excel/Google Sheets, data analysis, and e-commerce CMS tools.

Good-to-Have

• Prior experience with quick commerce onboarding and scaling (Blinkit, Zepto).
• Understanding of logistics coordination and fulfillment models (3P, FBA, SmartStore, etc.).
• Working knowledge of Canva or coordination with design/content teams.

What We Offer

• High-ownership role with visibility across leadership and digital functions.
• Opportunity to grow with a fast-expanding FMCG brand.
• Performance-based incentives and cross-learning opportunities.

Preferred candidate profile