Operations Manager

Role & responsibilities

• Looking into aspects of Man management, including analyzing staff mix and deploying staff, ensuring competency of staff through development and regular evaluation.
• Ensuring customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through.
• Planning and organizing staff and facilities to meet customer needs. Ensuring routine maintenance is performed, problems corrected and systems in place to ensure a safe, comfortable environment for patient care/service delivery.
• Assist Marketing & Business Development team to conduct activities from Operations Perspective by providing necessary resources.
• Developing and implementing hospital-specific policies and procedures.
• Statutory Legal Compliances
• NABH & Other Accreditations
• Empanelment of New Doctors- Process of Credentialing.
• Ensure that the departmental safety standards/ protocols are strictly adhered to in areas under direct responsibility, viz., lab, pharmacy, physiotherapy, radiology and customer care.
• Assist any other work delegated by the Centre head, Medical Services Department.

Preferred candidate profile

• Preferably Male candidate
• Developing and implementing suitable strategic and innovative action plans.