Operations Executive

Job Role & Responsibilities:

• Direct and supervise retail staff across several retail outlets to ensure they meet set objectives.
• Provide training to retail employees to develop their skills and enhance their job performance.
• Provide solutions that address performance issues in a timely and effective manner.
• Monitor the activities of retail outlets to ensure a satisfied customer.
• Contact store in charge and other retail staff to communicate relevant information.
• Mentor and motivate sales staff to put in their best in order to achieve financial goals.
• Develop and implement budget and plans for retail operations.
• Visit retail stores to ensure efficient and effective management as well as high performance sales.
• Develop policies for the merchandising of goods in retail stores.
• Monitor inventory levels to determine the need for stock supply at each retail store.
• Set and regulate product pricing using results of market and demand analysis.
• Ensure compliance with health/safety policies and procedures at retail stores.
• Evaluate operational and financial records to determine sales performance of a retail store.
• Manage the day-to-day operations of the retail store, including sales, inventory management, customer service, and employee supervision.
• Develop and implement strategies to improve store performance and achieve sales targets.
• Ensure the store is visually appealing and well-maintained at all times.
• Monitor and analyse key performance indicators (KPIs) to identify areas of improvement and implement corrective actions.
• Collaborate with marketing and merchandising teams to plan and execute promotional activities, product displays, and events.
• Maintain accurate records of sales, inventory, and expenses.
• Handle customer complaints and resolve issues in a timely and satisfactory manner.
• Monitor market trends and competitors to stay updated on industry developments and adjust strategies accordingly.
• Ensure compliance with company policies, procedures, and safety guidelines.

Desired Skills & Knowledge:

• Problem Solving & Decision Making
• Planning & Organizing
• Self-Motivated & Resilient
• Managing Pressure & Setbacks
• Process Oriented
• Excellent Communication Skills