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216 Apollo Telehealth Services Jobs
Call Center Assistant
Apollo Telehealth Services
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Apollo Tele health Services is looking for Call Center Assistant to join our dynamic team and embark on a rewarding career journey
- Handle incoming calls from customers, providing information, answering questions, and resolving issues promptly and efficiently.
- Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions.
- Assist in training new call center staff, providing guidance on procedures and best practices.
- Monitor call center metrics, including call volume, response times, and customer satisfaction, to ensure high performance.
- Provide feedback to management on common customer issues and recommend improvements to processes and services.
- Assist in the development and updating of call center scripts, FAQs, and training materials.
- Collaborate with other departments to resolve complex customer issues and ensure a seamless service experience.
- Stay updated with product or service changes, company policies, and industry trends to provide accurate information to customers.
- Participate in regular team meetings and training sessions to enhance skills and knowledge.
Employment Type: Full Time, Permanent
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What people at Apollo Telehealth Services are saying
What Apollo Telehealth Services employees are saying about work life
based on 164 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Apollo Telehealth Services Benefits
Soft Skill Training 
Health Insurance 
Job Training 
Team Outings 
Free Transport 
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