Salesforce Business Analyst

Role:

• This position is responsible for ensuring the health and stability of the Salesforce system, managing user interactions, and collaborating with product manager to deliver high-value solutions and generating various Salesforce reports.
• Looking for a seasoned Salesforce admin who can also act as a business anlayst thus helping the product team. Doing data analysis as required to triage the issue.
• Candidates to work in US time 9:00 am ET to 5 pm ET

Skills

• 5+ years of experience supporting the Salesforce platform
• Certified Salesforce Administrator
• Experience with Salesforce (Sales Cloud, Service Cloud) and connected apps
• Excellent communication skills (verbal and written) and the ability to explain technical solutions in nontechnical language
• Understanding of business analysis and the ability to document processes and technical functionality
• A strong customer service mindset and desire to help solve problems
• Familiarity with Agile methodologies
• Certified Salesforce Advanced Administrator, Certified Sales Cloud Consultant, Certified Service Cloud Consultant
• Knowledge of JIRA . Resourceful, self-motivated, and able to be successful in an entrepreneurial team-based environment