AppZen - Implementation Success Manager (8-10 yrs)

Job Description :

Key Responsibilities :

End-to-End Implementation Management :

- Manage multiple end-to-end single or multi-country implementations for customers simultaneously.

- Oversee the solution's complete deployment across all modules, functionalities, integration points, and people/change management topics in scope.

- Manage the implementation roadmap and provide regular reports to global steering committees.

Stakeholder & Customer Engagement :

- Build and maintain trustworthy relationships with customers, internal teams, and stakeholders to facilitate effective communication and collaboration.

- Exhibit exceptional customer presence and presentation skills, confidently engaging with C-level executives.

- Liaise with multiple internal cross-functional teams (e.g., product, engineering, sales) to ensure seamless project execution.

Solution Design & Configuration :

- Study customer Accounts Payable (AP) processes and effectively map them to the ecosystem of the Autonomous AP solution.

- Drive the requirement gathering process and ensure thorough documentation.

- Evaluate complex customer business requirements following established methodologies.

- Manage the development and review of functional documentation, such as expense (TE) policies, process

documentation, conceptual designs (CDW), and technical integration designs.

- Independently drive product configuration based on customer business requirements, while considering functional and technical dependencies.

- Gather detailed integration-related requirements from clients and translate them into application designs.

- Act hands-on in complex technical configurations and conduct functional reviews of configurations completed by Implementation/Functional Consultants.

Project Governance & Delivery :

- Manage User Acceptance Testing (UAT) related test result evaluation and bug-fixing processes.

- Manage and maintain the cut-over plan (both business and technical aspects).

- Deliver on SLAs and commitments within defined timeframes and budget, including updating project tracking systems and fulfilling administrative responsibilities.

Leadership & Mentorship :

- Oversee global/regional expense policy or template development if it's a multi-country deployment and in program scope for enterprise implementations.

- Be a strong leader who can mentor and passionately develop team members.

Ideal Candidate Profile :

- Experience : 8+ years of experience in implementing SaaS products or other relevant business consulting roles.

- Domain Knowledge : In-depth knowledge of Accounts Payable (AP) / Procure-to-Pay (P2P) functions.

- Leadership & Mentorship : A strong leader with a proven ability to mentor and develop people within a team.

- Project Management : Strong project management skills, capable of managing multiple complex implementations simultaneously.

- Customer Engagement : Exceptional customer presence and presentation skills, comfortable interacting with C-level executives.

- Collaboration : Ability to effectively liaise with multiple internal cross-functional teams.

- Integration Understanding : Basic understanding of the integration framework for integration with relevant ERP/P2P systems.