Appzlogic Mobility - Technical Support Engineer (5-6 yrs)

Job Description :

Key Responsibilities :

- Client Support & Troubleshooting : Troubleshoot and support global clients on various cybersecurity and Managed Detection and Response (MDR) platforms, addressing technical issues promptly and effectively.

- Incident Management : Manage security incidents from detection to resolution, monitor security systems, and provide clear technical guidance to clients and internal teams.

- System Administration : Perform administration tasks on both Linux (RHEL, CentOS, Ubuntu) and Windows Servers as required for incident investigation and platform support.

- Virtualization Management : Work with Virtual Machines (VMs), VMWare, and have knowledge of VMware Cloud Director (VCD) for environment management.

- Network Troubleshooting : Utilize your knowledge of TCP/IP, VLANs, and Firewall Configurations for effective network troubleshooting, including basic GRE understanding.

- Security Log Analysis : Gain exposure to and work with Microsoft Sentinel, Azure, and Defender logs for security monitoring and incident investigation.

- 24x7 Operations : Participate in 24x7 support rotations to ensure continuous monitoring and rapid response to critical incidents.

- Tool Utilization : Work with various incident management and ticketing tools such as ServiceNow, JIRA, or similar platforms.

Required Skills & Qualifications :

Mandatory Technical Skills :

- Linux System Administration (RHEL, CentOS, Ubuntu).

- Windows Server Administration.

- Virtualization : Hands-on experience with VMWare (VM creation, management), and knowledge of VMware

Cloud Director (VCD).

- Networking : Strong understanding of TCP/IP, VLANs, and Firewall Configurations, along with basic network troubleshooting.

- Security Tools : Exposure to and ability to work with Microsoft Sentinel, Azure, and Defender logs.

- Incident Management : Experience using ticketing tools like ServiceNow, JIRA, or similar platforms.

Soft Skills :

- Ability to handle technical issues independently with a strong problem-solving approach.

- Excellent communication skills for interacting with global clients and internal teams