Customer Support Associate

Hi All,

Greetings!!!

We are conducting walk in Interviews , kindly check the following details:-

Role & responsibilities

• To provide quality customer support services via Calls, E-mails, and Chats
• Answer incoming calls, e-mails, and chats while responding to customer's queries or issues
• Provide product and service information to customers with focus on First Time Resolution
• Research, identify, and resolve customer complaints using applicable software
• Route calls, email, and chat to appropriate resources
• Follow up with customers where necessary via outbound calls or e-mails, whichever is applicable

Preferred candidate profile

• A bachelors degree from a reputed university (for permanent post) or undergoing graduation studies (for contractual position)
• Superior listening, verbal, and written communication skills
• Excellent Typing Skills (25-30 wpm or better) with good accuracy (90% and above)
• Should be willing to stretch the work hours, as and when required, as per client requirement
• Open for Noida location and night shifts

Perks and benefits

• A clear and neutral accent without any mother tongue influence (MTI)
• Confident and pleasing personality
• Experience in a technical troubleshooting process (preferred, not mandatory)
• Computer Savvy and proficient in relevant computer applications
• Knowledge of customer service practices and principles

Bring your Updated CV

Contact Person :- Alka Tiwari

Contact Number :- 8130934207

Address;- A-37, Gate No 9, Block - A, Sector - 60, Noida, near by 59 metro station, Noida