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14 ArisGlobal Jobs
Technical Support Engineer - Python
2-6 years
₹ 5.5L/yr - 9L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer - Python
ArisGlobal
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
Technical Support Engineer - Python
About ArisGlobal ( www.arisglobal.com ):
ArisGlobal is empowering life science organizations to deliver breakthroughs
faster
, accurately
, and with precision.
This is paramount for the passage of lifesaving medications and products VIA clinical trials, using our software and technology. As an industry leader, ArisGlobal provides our SaaS leading technology and services to 40/50 top Bio-pharmaceutical corporations, 4/5 of the most advanced global pharmaceutical companies and nine government-health authorities, including the FDA, Health Canada and the NMPA, for example, around the world. 2021 has presented simultaneous developments in the global Drug Safety and Pharmacovigilance Software Market, projecting unfaltering growth through 2027. Effectively harnessed by prominent market drivers, ArisGlobal is named a Key Player. Located in Miami, New Jersey, Budapest, Dublin, Darmstadt, Rome, Tokyo, Shanghai, Bangalore, Mysore, our global presence is clear, and we are growing
faster than ever
. Requirements:
- Bachelor s degree in computer science, Information Technology.
- 2-6 years of experience in Technical Support/Application Support and IT service management, preferably in a global organization.
- Minimum 1+ Years of strong experience in Python (Mandatory)
- Good SQL (OR) PL/SQL skills
- To fetch case data based on customer requirements.
- To write update statements on scenario basis for case correction.
- Should be ready work in 24X7 shift based support team
- Strong knowledge of IT service management frameworks (ITIL) and best practices.
- Proven track record in driving support excellence and customer satisfaction.
- Experience in managing customer service level agreements.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong leadership and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders.
- Collaborative mindset and the ability to work seamlessly within diverse teams and drive concept implementation.
- Exceptional communication and presentation skills, both written and verbal.
- Working knowledge with ticketing tools like Jira, ZenDesk, ServiceNow.
Roles & Responsibilities:
- As Tier-2 engineer for you would be responsible for providing application functionality support and technical support for ArisGlobal Life Sphere applications, associated interfaces or any other product of ArisGlobal.
- Take ownership of tickets logged by customer and delivery excellent customer experience that meets ArisGlobal organizational values
- Collaborate with cross-functional teams and support Service Delivery managers to establish service delivery standards and best practices, ensuring alignment with business objectives.
- Monitor and analyse service performance using industry-leading methodologies, identify areas for improvement, and implement corrective actions.
- Lead/Collaborate in service improvement initiatives, leveraging continuous improvement methodologies and frameworks.
- Oversee incident and problem management processes, ensuring timely resolution and minimizing impact on operations.
- Foster a culture of customer-centricity within the organization, promoting a high level of customer service and engagement.
Good To have skills:
- Good understanding of Pharmacovigilance
- Added advantage if you possess the below listed experience or similar enterprise products experience.
- Working knowledge with case processing life cycle from case creation to distribution.
Employment Type: Full Time, Permanent
Read full job description
What people at ArisGlobal are saying
Rating based on 2 Technical Support Engineer
reviews
Anonymous · Customer Success, Service & Operations
in Mysuru / Mysore
Likes
ArisGlobal is a software company with a good work and company culture
Dislikes
Job security and appraisals are very poor
Technical Support Engineer salary at ArisGlobal
reported by
20
employees
with 2-6
years exp.
₹5.4
L/yr - ₹10.8
L/yr
55%
more
than the average Technical Support Engineer Salary in India
View more details
What ArisGlobal employees are saying about work life
based on 398 employees
Flexible timing
Monday to Friday
No travel
Day Shift
ArisGlobal Benefits
View more benefits
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Technical Support Engineer - Python
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₹ 5.5L/yr - 9L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
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