Team Lead Manual

Objectives

• To ensure that all activities under the manual activity scope are done within specified TAT.
• Manage team and team morale to ensure high productivity levels.
• To plan and execute according to work load and client specifications.

  
  Roles and Responsibilities

  • Ensure that all manual activities are within TAT.
  • Ensure that there is proper hand over of forms between processes whether within manual or otherwise.
  • Ensure that all manual team match the productivity standards specified in the organization through periodic training and guidance.
  • Ensure proper implementation of forms management such that all forms in the process are appropriately tagged.
  • Ensure that the work area is maintained in a manner such that there are no forms lying scattered which are not accounted for.
  • Providing necessary and timely data to the group lead for all organizational MIS.
  • Attendance Management and work allocation in case of absenteeism.
  • Manage team morale and motivate them to give their best to the organization.
  • Ensure that the team adheres to the work ethics of the organization.

    
    Qualities in the candidate

    • People Management
    • Process orientation