Senior Customer Support & Success Associate

Were looking for a highly empathetic and experienced Customer Support & Success Associate to support our high-value customers, primarily across the US, UK, and other Western regions. This role demands more than just query resolutionit requires a genuine understanding of customer concerns, emotional connection, and a commitment to providing thoughtful, solution-oriented support. A successful candidate is dependable, resourceful, and thrives in a structured yet flexible service environment.

What Youll Do:

• Deliver timely, personalized support via chat, email, WhatsApp, social media, and voice (inbound/outbound) channels.
• Identify the root of customer concerns and offer empathetic, well-informed guidance.
• Build strong rapport with high-profile customers through attentive listening and thoughtful communication.
• Maintain accurate service records and follow through on resolutions in a timely manner.
• Work closely with internal teams to resolve escalated concerns swiftly and effectively.
• Stay current with product and process updates to provide reliable support.
• Consistently meet performance standards including resolution time, quality, and customer satisfaction.

What Were Looking For:

• 3+ years of experience in a customer-facing support or success role, preferably handling high-value international customers.
• Excellent English communication skills (written and verbal) with a professional and compassionate tone.
• Ability to work in rotational shifts, including nights and weekends, as part of a 24/7 support environment.
• Comfortable managing responsibilities in a remote night shift setting with access to a personal computer/laptop and a stable high-speed internet connection.
• Open to supporting during holidays, as needed, to ensure uninterrupted customer experience.
• Graduate in any discipline with excellent time management and multitasking abilities.

Preferred Skills:

• Experience with CRM tools such as Zendesk, Freshdesk, Salesforce, or similar platforms.
• Proficiency in MS Office (Excel, Word).
• Background in e-commerce, SaaS, or service-based industries is an advantage.
• Proactive, detail-oriented, and committed to delivering a world-class customer experience.

Interested candidates are welcome to walk in for interviews at our office from Monday to Friday, between 10:30 AM and 03:00 PM.

AstroVed Corporate Office
AstroVed.com Private Limited
Prince Info Park (4th Floor, Block‑A)
Plot 81‑B, 2nd Main Road
Ambattur Industrial Estate
Chennai  60005

Selected candidates will be expected to join us within a week or preferably within a couple of days.