Senior Software Engineer, Customer Solutions

What You'll Do

• Collaborate with clients and internal stakeholders to translate requirements into technical solutions.

• Design and develop customized applications and integrations to extend the capabilities of our Patient Experience Platform.

• Ensure solutions are scalable, maintainable, and adhere to software development best practices.

• Collaborate with cross-functional teams to prioritize tasks and maintain a healthy backlog of customer-related initiatives.

• Build and maintain long-term client relationships by delivering tailored solutions that meet both business and technical needs.

• Enhance alerting mechanisms to proactively identify and address potential issues, minimizing alert fatigue.

• Engage with the QA team to coordinate testing for infrastructure changes.

• Integrate SRE practices into the software development lifecycle.

• Stay up-to-date with healthcare technology trends and apply innovations to improve system performance and user experience.

• Provide technical leadership and mentorship to junior engineers on the team.

• Participate in client-facing meetings and provide insights into technical feasibility, risks, and trade-offs.

What You Have

• Bachelors or Masters degree in Computer Science, Engineering, or a related field.

• 3+ years of professional software development experience.

• Proficiency in front-end technologies (e.g., TypeScript, React, Next.js).

• Experience with back-end programming languages, particularly Python NodeJS.

• Familiarity with modern cloud platforms (Azure, AWS, GCP) and cloud-native architectures.

• Proficiency in CI/CD tools (e.g., GitHub Actions, Google Cloud Build) and version control (e.g., Git).

• Expertise in containerization and orchestration tools (e.g., Docker, Kubernetes).

• Experience implementing monitoring, logging, and tracing for cloud infrastructure components.

• Experience with on-call rotations and incident response in production environments.

• Strong leadership, communication, and collaboration skills.

• Commitment to product security, privacy, and data protection standards.

• Experience working directly with clients or customers to deliver technical solutions.

• Familiarity with integration platforms (e.g., APIs, Webhooks) and tools for interfacing with third-party systems in a healthcare context.

• Strong problem-solving skills and ability to adapt quickly to changing client requirements

Why youll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing were doing mission-driven work to transform the countrys largest sector.

• Strong Backing : We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.

• Incredible Growth : Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. Weve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.