Product Manager - MFD (2-5 yrs)

This role is ideal for individuals who love building B2B2C products and want to own end-to-end funnel ownership and be actively involved from a business and product perspective.

The role requires a very strong understanding of how partners work and work backward to solve problems at different stages of interaction from the top of the funnel, application journey to partner retention.

Responsibilities:

- Responsible for owning the entire funnel with business stakeholders for the assisted channel (MFD) from acquisition to conversion.

- Work closely with business stakeholders and the product team to identify insights about customer & partner experience and constantly iterate on it.

- Work closely with business stakeholders to design the optimum process from an experience perspective.

- Work closely with the partners and internal teams to identify areas of opportunity and improvement across the funnel.

- Work closely with the technology team to identify features that impact the business and product metrics.

- Responsible for ensuring every product release is held to the highest standards of quality as per our product vision by working closely with the QA team.

- Proactively monitor key metrics from a product standpoint and identify areas of improvement by working with other PMs and stakeholders.

Requirements:

- Strong customer empathy and ability to put yourself in stakeholders' shoes in areas such as customer journeys, operations, etc.

- Strong understanding of processes and metrics from a business and product perspective.

- Strong critical thinking skills, including the ability to question the status quo and go beyond conventions.

- At least 2 years of full-time experience in product management is mandatory with atleast 1 year of experience in building B2B2C products.

- Prior experience in building B2B2C products in a startup or Fintech ecosystem.(investments/lending) is mandatory.

- Prior experience in working actively with business teams in identifying problem statements and solutions is mandatory.

- Strong communication and articulation skills, including verbal and written modes like documentation, process notes, communication templates, etc.

- Good knowledge of SQL or similar tools and the ability to analyze insights/findings is mandatory.