Enablement Specialist

As an Enablement Specialist, you will be primarily required to work with stakeholders, SMEs, and cross-functional teams to develop enablement material and deliver training programs to empower our Customer Success colleagues.

• Implement theories and practices of Instructional Design to design and develop effective ILTs, WBTs, videos, infographics, playbooks, assessments, and learning paths for building desired skills and competencies within the Customer Success organization.
• Develop training and enablement material related to onboarding, product offerings, service offerings, strategic initiatives, and power skills.
• Maintain consistency in messaging, tone, and branding across all enablement assets.
• Coordinate with stakeholders, SMEs, and cross-functional teams such as Product, Marketing, and Sales Enablement.\
• Plan and facilitate live enablement sessions by partnering with SMEs to design the session, coordinate invites, conduct dry runs, host the session kickoff (welcome, house rules, handover), and support audience engagement, activities, and Q&A.\
• Use a Learning Management System to upload and manage learning objects, create and assign courses and learning paths, and pull out completion reports.