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101 BMC Software Jobs
Staff Technical Support Analyst
BMC Software
posted 3 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.
You will be escalating issues and works directly with Research and Development to resolve complex support problems.
You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies.
You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues
As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.
To ensure youre set up for success, you will bring the following skillset & experience:
You can embrace, live and breathe our BMC values every day!
You have 4+ years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint.
You have in depth troubleshooting and analytical knowledge in these BMC product areas.
You have bachelors degree from any stream Full Time
You are comfortable with Periodic weekend work (will likely be required).
Employment Type: Full Time, Permanent
Read full job description
What people at BMC Software are saying
Rating based on 10 Technical Support Analyst and Staff Specialist
reviews
Anonymous · Consulting
in Pune
Likes
Good work culture
Dislikes
Salary increment for existing employee vs new hire
Technical Support Analyst and Staff Specialist salary at BMC Software
reported by
54
employees
with 6-11
years exp.
₹13.3
L/yr - ₹23
L/yr
At par with the average Technical Support Analyst and Staff Specialist Salary in India
View more details
What BMC Software employees are saying about work life
based on 560 employees
Flexible timing
Monday to Friday
No travel
Day Shift
BMC Software Benefits
Submitted by Company
Shift allowance Employee Relief Fund Sakhi Program Baby Blanket Program Creche Benefits
Submitted by Employees
View more benefits 
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BMC Software Pune Office Locations
Pune Office
BMC Software, Wing 1, Tower 'B', Business Bay, Survey No. 103, Hissa No. 2, Airport Road, Yerwada
Pune
Maharashtra 411006
Maharashtra 411006
Pune Office
Wing1, Tower B, Business Bay,
Yerwada, Airport Road,
Pune – 411006, INDIA
Pune
411006
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