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Senior Associate, Production Services Application Support Analyst
6-11 years
Chennai
1 vacancy
Senior Associate, Production Services Application Support Analyst
BNY
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Senior Associate, Production Services Application Support Analyst
we're seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Insight Investment team .
In this role, you'll make an impact in the following ways:
- Responsible for governance and oversight around the change management processes.
- Responsible for deploying change requests via service now across the UAT and production estate, which is a technical process.
- Responsible for delivering a responsive end to end change and release service to the IT product and support teams.
- Record releases / rollbacks that directly or indirectly cause incidents
- Attend and arrange daily change management meetings.
- Liaise with relevant product teams to prioritise and schedule release tasks - more around regulatory or high-ticket items firm wide.
- Provide support around the US working hours in carrying out ad-hoc emergency changes.
- Document new release procedures / standards released to change management within our knowledge base.
- Strive to devise and develop solutions to automate the release procedures.
- Respond to user queries and issues in a prompt and professional manner.
- Incident & Problem management - help shape and define the process, monitoring of key metrics / KPI s.
To be successful in this role, we're seeking the following:
- 6+ years of expertise into Change Management
- Bachelors degree or equivalent
- Experience - Familiarity of technology ITIL processes such as change, release, incident, problem management processes and BCP / disaster recovery.
- Communication - confident in managing multiple stakeholder relationships as this role will branch out to multiple areas within technology / business functions
- Organization - self-starter, able to manage multiple tasks confidently and prioritize accordingly
- Co-ordination - managing activities that involve co-ordination across multiple teams, users and dependency changes or high-profile changes.
- Problem solving - investigate problems proactively and utilise wider support networks to resolve effectively
- Continuous improvement - ability to develop process efficiency and support activities to improve processes
- Ability to work under pressure and always remain professional with an exceptionally low rate of error
Employment Type: Full Time, Permanent
Read full job description
What people at BNY are saying
Rating based on 8 Application Support Analyst
reviews
Anonymous · IT & Information Security
in Pune
Likes
Flexibility in my team
- Skill development - Good
+3 more
Dislikes
Increment/appraisal less
Application Support Analyst salary at BNY
reported by
33
employees
with 2-7
years exp.
₹3.2
L/yr - ₹10.8
L/yr
17%
less
than the average Application Support Analyst Salary in India
View more details
What BNY employees are saying about work life
based on 4.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
BNY Benefits
View more benefits
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BNY Chennai Office Locations
Chennai Office
iNautix Technologies, 10-C Canal Bank Road, 4, TIDEL Park, Taramani
Chennai
Tamil Nadu 600113
Tamil Nadu 600113
Chennai Office
iNautix, 8th Floor, Ascendas International Tech Park,CSIR Road,Taramani
Chennai
Tamil Nadu 600113
Tamil Nadu 600113
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