Customer Service

• Ensure to follow laid down SOPs, from enquiry stage to delivery of goods.
• Ensure enquiries, quotes, invoices and delivery orders are processed through Company s ERP system in a timely manner as per SOP. Liaise with all stakeholders (management, customers, sales team, vendors and service partners) to meet and exceed their expectations.
• Contribute to maintain strong relationships with customers, vendors, service partners and shipping lines.
• Ensure compliance of internal SOPs, statutory requirements and customer SOPs.
• Ensure timely responses to communications (both internal and external).

Education Qualifications

• Graduation Experience needed 2-4 years for Sr. Executive, 4-6 years for Asst. Manager
• Candidate should have experience in the logistics background i.e. freight forwarding (Air and Sea Import and Export both).
• Candidate Must have knowledge about SI filing, BL draft, VGM, and IGM.
• Good knowledge is required in LCL and FCL shipment for Exports and Imports.