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Sales Operations Manager
Clarion Technologies
posted 1 week ago
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Job Description
- JD - Sales Operations Manager, Clarion TechnologiesAbout Clarion TechnologiesClarion Technologies is an IT services company, providing customized software solutions to small & medium businesses across the globe in a wide spectrum of industries, to transform and manage their business by harnessing the power of technology
- We are trusted by our clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of technology
- With 23+ years of expertise in Digital Transformation, we help our customers to significantly improve their business performance
- With the use of cutting-edge technology, Agile development, and best coding practices, we are proud to offer one of the most Usable, Reliable and Secure software solutions
- We are certified as CMMI level 3 company, Great Place to Work in 2019 & Top Software Developers in India by Clutch
- With head office in Pune, India, we have 2 state of the art delivery centers in Pune and Ahmedabad
- ClarionTech Inc is the US arm of Clarion Technologies
- Being a ClarioniteIn a world where technology never stands still, we understand that, Honesty, Integrity and Fairness; Customer comes first - Surpass customer expectations consistently; Pursuit of Excellence - Constantly improving ourselves, our team, our services and our products to become the best; and Collaboration, Team spirit and Sharing, lives in what we do as Claronites as we strive to be the catalyst that makes the world work better
- Being a Claronite means you ll be able to learn and develop yourself and your career
- Join us, not only to do something better, but also to attempt things you never thought possible
- Are you ready to be a proud Claronite?About the RoleWe re seeking a seasoned Sales Operations Manager responsible for overseeing the daily operations of our appointment generation team, while also owning a personal calling and appointment-generation quota
- Ideal candidates come from organized, metrics-driven lead generation environments
- What Youll Be Doing (i
- e
- , Job Responsibilities)- Team & Operations Management- Lead end-to-end operations of appointment generation executives
- - Set daily/weekly targets, monitor productivity, and ensure process compliance
- - Conduct daily stand-ups, weekly coaching, and monthly performance reviews
- Individual Contributor Targets- Maintain a personal calling and qualification target- Handle calls and outreach directly if the team is below target to ensure alignment with business goals
- Performance Monitoring & Reporting- Track and analyze KPIs: calls made, appointments set, conversion rates, no-show/reschedule rates
- - Maintain dashboards and deliver weekly/monthly reports to senior leadership
- Process Optimization & Quality Assurance- Enhance calling scripts, objection-handling techniques, and qualification criteria
- - Ensure all compliance, adherence, and documentation standards are met
- - Implement knowledge-sharing sessions to proliferate best practices
- Collaboration- Sync with Sales, Marketing, and Delivery teams for campaign alignment
- - Provide feedback loops and campaign insights to stakeholders
- What We Look For In You (i
- e
- , Job Requirements) 10+years in B2B lead generation, demand-gen, inside sales, or appointment setting
- Minimum 2 years of experience in leading teams
- Strong individual achievement record in outbound calling and appointment booking
- Proficient with CRM and campaign tools (Salesforce, Outreach, HubSpot, etc
- )
- Exemplary communication, influence, and stakeholder management skills
- Analytical thinker adept at driving process improvements and performance reporting
- Comfortable with roll-up-your-sleeves approach; willing to jump in with the team
- Demonstrated ability to manage and scale appointment generation
- High-performing individual contributor in outbound sales calls
- Strong coach with a track record of enhancing team performance
- Resourceful, collaborative, and feedback-oriented
- Data-fluent leader who thrives on hitting numeric goalsJob Location: Pune, IndiaClarion - An Equal Opportunity EmployerWe are committed to creating a diverse and inclusive workplace
- We celebrate diversity and provide an environment free from discrimination and harassment
- We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status
- Join us in building a team that reflects the diversity of the world we live in
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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