Senior Executive-Customer Success

Job Description:

Customer Success - Sr. Executive Role

Responsibilities
● Assist in customer onboarding, understanding customer objectives, and explain
offering.
● Conduct platform demos to showcase key features and value propositions
● Handle customer queries related to the platform and billing issues.
● Preparing RI’s and Savings Plan recommendations, cost anomaly reports, and
monthly cost analysis reports.
● Support in generating and maintaining custom reports for customers using
pre-defined templates or guided logic (e.g., by business unit, account, usage type).
● Log, track, and manage tickets in the ticketing system, ensuring proper
documentation and traceability of support activities.
● Raise and track AWS support cases under guidance.
● Work on internal documentation and process notes.

Qualifications and Skills:
● Technical background i.e. BE/B.tech/BSC (Compulsory) OR MBA (IT) (Good to have)
● 0-3 years of experience in customer service/facing roles.
● Excellent communication, presentation, and relationship-building skills.
● Ability to multitask and manage time effectively.
● Detail-oriented and proactive in following up with customers.
● Strong problem-solving skills with a proactive and customer-first mindset.