CollegeDekho - Key Account Manager (4-8 yrs)

Job Title: Key Account Manager - B2B (Higher Education)

Company: CollegeDekho (Girnarsoft Education Pvt.Ltd.)

Industry: Education Technology

Department: Partner Relations / Key Account Management

Location: Gurgaon | Kolkata | Mumbai | Bangalore

Reporting To: Regional Manager / Head - Key Accounts

Type: Full-Time

Individual Contributor.

Role Overview:

- We are looking for a strategic and results-oriented Key Account Manager to manage end-to-end partnerships with our higher education clients.

- This role is critical to ensuring client satisfaction, driving revenue outcomes, and unlocking growth opportunities through proactive engagement and internal collaboration.

Key Responsibilities:

- Own and manage strategic relationships with assigned colleges/universities.

- Reconcile student admissions data and align with internal delivery and finance teams.

- Drive timely collections and resolve commercial issues in coordination with finance/legal.

- Lead contract renewals and drive cross-sell/up-sell opportunities aligned to client needs.

- Coordinate internally across sales, delivery, operations, finance, and product teams.

- Maintain detailed dashboards and trackers to share performance updates with internal and external stakeholders.

- Identify and escalate potential risks and surface growth opportunities proactively.

Key Requirements :

Education: Bachelor's degree in Business, Marketing, Education, or related field (MBA preferred).

Experience: 4-8 years in Key Account Management, Client Success, or B2B Partnerships, preferably in EdTech, SaaS, or Education Services.

- Excellent communication, negotiation, and relationship management skills.

- Ability to manage high-value institutional accounts independently.

- Proficient in CRM tools, Excel/Google Sheets, and data dashboards.

- High ownership mindset with multitasking capabilities in a fast-paced environment.

- Willingness to travel to partner campuses as needed.

- Performance Metrics (KPIs) Account growth and revenue retention Collection efficiency (Days Sales Outstanding) Renewal rate of existing accounts Value of cross-sell and up-sell Client satisfaction scores (NPS/CSAT) Accuracy and timeliness of reconciliation and reporting.

What You'll Gain?

- Work with top-tier educational institutions and drive strategic outcomes.

- High-impact role with direct exposure to leadership and cross-functional teams.

- Opportunity to grow within a mission-driven and fast-scaling EdTech company.

- Competitive compensation structure with performance-based incentives.