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Specialist, Operations Support
Concentrix Corporation
posted 4 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Title:
Specialist, Operations Support Job Description
.
Role and Key Responsibilities:
Client Asset Management Service is designed to give Customers near real-time Installed Base (IB) information so they can effectively manage the life cycle of their Client assets and make the right business decisions. It does this through proactive management of their Client IB, which includes collating asset information from various sources, building the most accurate IB view, analyzing the data and managing service contracts.
The Client Asset Manager will deliver IT Asset Management service for one or multiple Client customers. The Client Asset Manager will serve as the single point of contact to the customer, partner and internal Client stakeholders like the Sales/account team and CX, for managing, tracking, reporting on and resolving issues with the customers Client Installed Base (IB) data.
This is a customer engagement role and also requires a sense of customer service - the role requires Asset Managers to work directly with Client s customers/partners and collaborate with Client Customer experience teams to deliver clean IB insights and enable a smooth life cycle management to end customer.
This role also plays a key part in enabling Client recurring revenue business via providing clean, actionable, renewable IB data. Asset managers are expected to understand customer IB better than the customers themselves, thereby giving meaningful insights, reducing risk and providing operational excellence.
- Accountable to ensure that customer s IB is in the right contract, right location and under right coverage
- Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and present IB insights to customers
- Learn customers processes relating to Installed Base data management; recommend changes to improve Installed Base data management
- Identify discrepancies and execute processes for managing Move, Add Change, and Delete (MACD) activities
- Providing ongoing IB maintenance support to customers
- Cross functional collaboration required to execute tasks
Key skills & knowledge:
- Interpret large raw data sets; conduct data analysis and audits - high level of excel mastery is required
- Develop and lead execution of action plan to update Client databases with improved IB data - ability to work with Client tools and databases
- Lead client calls, participate in quarterly business reviews, and conduct (potential) on-site visits
- excellent communication skills. Bold, assertive and possess a sense of ownership of the accounts/customers
- Produce reports for Customers, Account Teams, and other stakeholders - ability to generate reports using excel, power BI (desired) and other dashboards
- Ability to work independently and in a cross-functional team environment
- Excellent MS Excel skills
- Advanced data analysis
- Strong interpersonal/communication skills - verbal and written
- At least 4 years of overall customer engagement experience and 2 years of relevant experience
- Highly organized with strong project management and time management skills
- Responsive and timely in delivering commitments
- Positive attitude and strong work ethic
- Knowledge of Client products and services (desired)
Educational Qualification:
Bachelor s degree
Disclaimer: -
Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
Location:
IND Bangalore - Manyata Blk D4, 6th Flr Language Requirements:
Time Type:
Full time Employment Type: Full Time, Permanent
Read full job description
What people at Concentrix Corporation are saying
Rating based on 9 Specialist
reviews
Anonymous · Project & Program Management
in New Delhi
Likes
Totally waste of time to work there if you work in IT.
Dislikes
It's BPO not IT company.
- Salary - Bad
+6 more
Specialist salary at Concentrix Corporation
reported by
29
employees
with 2-7
years exp.
₹3.5
L/yr - ₹9
L/yr
42%
less
than the average Specialist Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 28.4k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Concentrix Corporation Benefits
Submitted by Company
Financial wellness Health and personal development Flexibility and work-life balance Extra perks
Submitted by Employees
View more benefits 
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