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133 Concentrix Corporation Jobs

Manager RTA

2-5 years

Gurgaon / Gurugram

1 vacancy

Manager RTA

Concentrix Corporation

posted 3+ weeks ago

Job Role Insights

Flexible timing

Job Description

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Job Title
Manager RTA
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance
We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role & Key Responsibilities
Excellent experience in Workforce Management and be able to deliver optimum performance, Supervise, monitor and manages activities to support service level agreements, Conducts root cause analysis of SLA deviations, action plan development & resolution and mitigation plans
Clearly communicate dependencies and manage/track expectations, Ensure effective communication with client end WFM team and partnersWFM team, Keep track of Headcount and nonbillable resources
Maintain schedule adherence / conformance, Participate in WBR/MBR/QBR and present WFM metricsperformance, Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis
Problem Solving: Should be tactical and be able to solve day to day operational challenges and should be able to understand delivery metrics
Ability to drive quality, productivity, and process improvements and keep pace with our growth while motivating others to meet the challenges of a very customer-focused and metrics driven environment, Collaborate with the customer support management team to develop WFM strategies and identify areas for improvement, automation, and cost savings, Conducts performance appraisals
Provides measurable feedback to assigned personnel and suggestions for improved performance
Formulates and implements employee corrective actions as needed, Assess behaviours and coachesdirect reports on demonstrating Companys Leadership Principles within their role, Out of box thinking: Use initiative and demonstrate creativity in solving problems, Experience
Excellent written and verbal communication
Passionate about delivering an extraordinary Customer Experience
Minimum of 8 years of relevant experience in Workforce Management
Expertise in RTA, Capacity Planning, Forecasting, and Scheduling
Proficient in the use of workforce management tools like Aspect, NICE, etc
Able to work with large amounts of data to identify trends and patterns, Expert in spreadsheet tools like Excel and Google Sheet, Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization, Good decision-making instincts
Talent for delegation and team development
Able to proactively collaborate with other departments to seek opportunities for improvement of resource utilization, and provide input on performance
Experience in managing multi-site and multi-vendor environment
Strong process and mathematical orientation
Experience of stakeholder management and aptitude of planning risk identifications
Analytical and good understanding of Contact Centre metrics, Experience with working cross functionally with business intelligence and analytics teams, Work module:Hybrid (Could be complete WFO as per business requirement)
Education Qualification: Graduation
Disclaimer: 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix
Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities
'
Location:
IND Gurgaon Bld 14 IT SEZ (GST)
Language Requirements
Time Type:
Full time
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Employment Type: Full Time, Permanent

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What people at Concentrix Corporation are saying

3.6
Rating based on 33 Manager reviews

Likes

It's great organization to develop our self in our cerior

  • Salary - Good
  • +5 more
Dislikes

Most of the people concern about salary scale might not happy

Read 33 Manager reviews

Manager salary at Concentrix Corporation

reported by 257 employees with 7-20 years exp.
₹11 L/yr - ₹20 L/yr
14% less than the average Manager Salary in India
View more details

What Concentrix Corporation employees are saying about work life

based on 28.7k employees
62%
53%
70%
68%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Concentrix Corporation Benefits

Submitted by Company
Financial wellness
Health and personal development
Flexibility and work-life balance
Extra perks
Submitted by Employees
Cafeteria
Free Transport
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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