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6 Consolidated Jobs
IT Support Engineer
Consolidated
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
How we imagine you: We imagine you as our Technical Support Specialist to join our team. You will provide day-to-day technical support for the installation, configuration, and deployment of Microsoft and Apple computing environments.
What we expect from you: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
Job Responsibilities:
- Support IT Operations.
- Address user tickets regarding hardware, software, and networking.
- Conduct remote troubleshooting.
- Diagnose and resolve technical issues.
- Install and support end-user devices.
- Create technical documentation and SOPs (Standard Operating Procedures).
- Install authorised software and ensure patches and upgrades are applied to end-user devices.
- Build packages and administer Mac, Windows OS, and iOS/Android devices through MDM (Mobile Device Management).
- Comply with all company policies and procedures.
- Participate in the implementation and support of IT-related policies.
Requirements:
- Working knowledge of office automation products and computer peripherals,
- Very good experience with Windows/Linux/Mac OS/iOS and Android environments
- Strong troubleshooting and critical thinking skills
- Experience in Jamf / Intune / Airwatch / Kandji.
- Experience in ticketing tools like Jira Service management / Service Now / Manage Engine.
- Excellent communication skills
- Knowledge of compliance, security best practices and end-point protection
- Ability to perform remote troubleshooting and provide clear instructions.
- Positive and professional demeanour.
- 3 - 4 years of relevant experience.
What we offer:
- Competitive Salary
- Inclusive culture
- Cross-Functional Collaboration
- Career growth opportunities
- Merit-Based Advancement
Employment Type: Full Time, Permanent
Read full job description
What people at Consolidated are saying
What Consolidated employees are saying about work life
based on 51 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Consolidated Benefits
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