Customer Service Expert

Role and Responsibility Customer Service Expert L-1

• Act as relationship manager for the Paid customers of NoBroker.
• Build sustainable relationships and trust with customer accounts through

open and interactive communication.

• Identify and assess customers needs.
• Service customer in finding the right tenant / house as per the requirement of customer.
• Dial outbound and attend inbound calls of customer and leads.
• Use internal tools and methods to provide best possible service to the customer.
• Negotiate with leads on behalf of customer.
• Keep customer up-to date on the progress of his account.
• • Follow communication procedures, guidelines and policies.
• Go extra mile to provide excellent customer service.

• About Training- Training will be provided for initial few days for an employee to understand end to end process.

• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
• Comfortable with working 6 days a week and the week off will be on weekday.

**Laptop with webcam, good speed Internet connection and power backup is a must**

*Targeted role